Shipping & Handling

We ship all in-stock orders within a few days; however, during our busiest months (August to October) it may take longer to get them out the door. Watch our confirmation email for an exact time frame.

Our freight charges are based on size, weight, and delivery location plus minimal handling and material expenses.

We ship using Expedited Parcel by Canada Post or via Courier which means you should get your parcel in an estimated 2-7 business days once shipped. Delivery to remote locations may experience a longer estimated date of delivery.  Because courier rates have become much more competitive recently, please provide us with a physical shipping address if you live in town or in a place served by couriers. 

 

Shipping Options

Orders that are being shipped are sent as one complete shipment.  If your order contains backordered items, you have the option to split-ship your order.  Please note that separate shipping and handling fees would apply per shipment.

 

When will I receive my order?
You will receive a tracking number from Canada Post or CanPar Courier by email with an expected delivery date when your order leaves our Calgary warehouse. 

 

Can I pick up my order?
You can pick up your Pre-Paid order from our Calgary warehouse. Please reference our Contact Us page for our hours and location.

 

Returns?
We want you to be satisfied with your purchase. If an item is not exactly what you were expecting, we would love to exchange it for something that works for your family. Please phone for a Return Authorization number and shipping instructions within two weeks of receiving it and we will issue a credit on account.  Items must be received by us in brand new, 100% resalable condition.

Please note: some items cannot be returned (e.g., software, special orders, multimedia, novels). Please enquire when placing your order. Shipping and handling is not refundable. Find our full return policy on our FAQs page.

 

Price Matching?
We are pleased to match prices of other Canadian homeschool suppliers, as long as their prices are still in effect. However, there may be certain items and conditions where we will be unable to do so. Please inquire upon ordering.

 

Price & Availability?
Many of our products are imported from the USA and are therefore subject to volatile exchange rates. Publishers also change prices with new printings without any notice; therefore, we cannot guarantee the prices on out-of-stock items. The prices given on our website will be considered the current price on in-stock items. If an increase is significant, we will contact you for approval.