Use the quick links to find the answer you need in a hurry, or peruse on down through the list. Either way, we hope this answers your pertinent questions!
Our customers have affectionately called us CHER for over 30 years. It is much easier to say than Canadian Home Education Resources.
CHER is an online home school supply store whose mission is to assist, facilitate and encourage home schooling families through promoting and selling quality materials designed to help them achieve success in their home education endeavors.
CHER would be the home education equivalent of a teacher supply store for teachers and an educational toy store with all the fun but without the toys.
| Credit Card |
Mastercard or Visa.
|
|
|
|
||
| PayPal |
You will be directed to the PayPal site to complete your payment. PayPal pay by Credit Card may offer other Credit Card options. |
|
|
|
||
| School Purchase Order |
Enter your school name and purchase order number in the box provided on the Secure Checkout page. If your school board is not registered with us, have them contact us. We would be happy to set up an account for them. |
|
|
|
|
|
|
E-mail transfer |
Once we have given you your order total, and password, you may send an Email Transfer. |
|
|
|
|
|
|
Cheque or money order. |
Once we have given you your order total, mail your cheques or money order to: Canadian Home Education Resources 108 1289 Highfield Cr SE Calgary, Alberta, T2G 5M2 Canada |
|
|
|
||
|
Customer Service
|
We will contact you for a metheod of payment. This option si great if you have a Credit on Account or have CHER Customer Appreciation dollars you want to use. |
|
|
|
||
|
Debit Card or Cash |
Available for pick-up orders only, pay at CHER's warehouse |
When will my credit card be charged?
Our website only ever authorizes your payment by putting a hold on your card. Once your order is ready to ship we take the authorization and actually capture payment. The exception to that may be Special Order items.
When will my PayPal account be charged?
Similarly to credit cards, our website only authorizes your payment. We do not actually bill your PayPal Account until your order is ready to ship. The exception to that may be Special Order items.
How can I pay with my school board Purchase Order?
Place your order on our website and select Purchase Order as your method of payment.
Enter your School Board name and purchase order number in the box provided and complete your checkout. If your schoolboard name is too long to fit, you can use an acronym.
When your order is ready, we will bill your school board and wait for them to approve your order.
Once we receive approval from your school board, your order will shipped / be ready for pickup.
Special order items may be prebilled.
What happens to my information when I give it to CHER?
CHER will not sell, rent, or give your information away.
We use your information to contact you about your order. We may need to contact you regarding confirmation, updates, or changes to your order.
We will email you information about our Annual Customer Appreciation Sale, but if you would rather not get that email, we can arrange to take you off that list. We don't like spam, so we won't spam you.
We may send you a monthly newsletter, because many of you have requested newsletters. You can easily opt out of that as well.
We may email periodic Sale Flyers with information we feel you would be interested in.
We try to keep items in stock, but demand for items fluctuate from season to season and year to year. When we run out of items, they are back-ordered in our system. We quote a time period ranging from 2 to 6 weeks in order to allow items time to come from our supplier, across the border, through customs, to our warehouse and out to you. Special order items may take 2 to 8 weeks, depending on the publisher. Below is an explanation of back-order terms:
| Backorder |
We have run out of an item and will be ordering it in for you. There may be an increase in price on out of stock items due to changes that have occurred since we last ordered the item from our suppliers. The price increase could be due to a publisher price increase, an increase in the exchange rate, or other unforeseen circumstances. We will advise you before we capture payment if the increase is over 10% of the item's value. |
| Out of Stock Indefinitely |
CHER no longer carries this item, or is no longer able to purchase it from any of our suppliers. We will cancel your back ordered item. |
| Out of Print |
The publisher has decided not to print any further copies of this title. We will cancel your back ordered item. |
Special Order Items: What if I want to order something that is not on your website?
No problem. Add the item to the Comments Box on the Shopping Cart page as you check out. When placing special orders, we need as much information as you can provide. ISBN and Title are required, Publisher and Author are helpful in locating your item. We will call you with any questions we may have, and let you know if we are able to bring it in for you. Special Orders Items may be items we are not familiar with, so once you have ordered the item it can not be cancelled or returned. We will try to get your item in as quickly as possible for you, but special orders can take 2 to 8 weeks to come in.
Once your order has left the CHER warehouse, you will receive a Canada Post email with the tracking number when the order is shipped.
Didn't receive an email? Contact us at CHER@CanadianHomeEducation.com, 403 243-4443 or 1 800 345-2952. We would be happy to supply you with the tracking number for your order.
I love the CHER website! What can I expect to find on the NEW CHER website?
The Canadian Home Education Resources (CHER) Website has been designed to give you more than a print catalogue can ever hold. CHER's online catalogue is interactive and up to date on price and availability.
There are many search features that will help you find titles you are looking for and links to related materials you didn't even know you wanted.
CHER is constantly adding sample pages and videos to products though out CHER's online catalogue. Our hope is that this will help you easily find what you are looking for - right from your home computer or smart phone!
- NEW! One Page Secure Checkout Page. Your time is precious, and CHER's new Checkout should be a time saver.
- NEW! Highlighted Sale Items. Watch for the red banners showing your percentage off.
- NEW! A better Search - Search by Category, Author, and so much more.
- NEW! A new layout - Much of the new website will look the same, but we have refined the layout to make it easier for you find what you are looking for.
- NEW! Products - Always
- NEW! Category bar to help you find what you are looking for. Scroll the category bars right or left to find what you are looking for.
- NEW! Past Invoices - check this year's past orders.
- NEW! Our freight charges are based on actual Canada Post Expedited charges plus handling and material expences.
- New specials being added regularly.
- Unlimited space for enhanced descriptions.
- A picture for each and every item.
- Related items linked to each and every resource.
- Links to other books with the same author or series.
- Information about the Author, Illustrator, home school style, age, grade, location, series, number of pages, secular or Christian, warnings, timeline, location, awards, provincial outcomes, and more.
- Sample Pages, video clips, and other links on many items.
- Categories that include other similar products
- A Comparison List, where you can compare items side by side.
- A Wish List you can keep on the website. (Hint: CHER has great Birthday and Christmas items. Email your CHER Wish List to Grandma or Auntie, or give her your Wish List URL for sharing - located at the bottom of your Wish List Page)
- Pricing maintained to be competitive with each new shipment we receive
- Periodic sales
- More graphics
If you have not found the answers to your questions, please give us a call us locally at 403-243-4443, long distance 1- 800 345-2952, or email us at CHER@CanadianHomeEducation.com . We would love to help!
My province requires that I register with a school board. Is there a list of these boards?
CHER has a list of education groups and boards (Alberta Home School Boards, British Columbia Home Education) on our website. You have a choice as to which board you register with. Some boards will match your family's needs better than others. It is a good practice to write out your philosophy of education and make a list of what you are looking for in a school board before you approach them. This makes it easier to continue the conversation with a certain board or cross them off your list. Alberta and BC have had some good school boards in the past, our hope is that they will continue to work well with families into the future.
We all love a good sale! CHER has an annual Customer Appreciation Sale each year. We email information about the Sale to all our customers on our email list. We also post the information on the website, on our Facebook Page, and our Instagram. Watch your inbox, Facebook and Instagram for the dates!
Please feel free to share information about our Customer Appreciation Sale with a friend, they will thank you!
Don't forget - the annual CHER Customer Appreciation Sale is also a great way to stock up on fun and educational Birthday gifts, Christmas gifts and stocking stuffers.
Does CHER have sales any other times of the year? How can I find out about them?
At CHER we have been working hard to have a Specials Section on our website. Items, discounts and availability will change from time to time
We try to price our products as fairly as possible. We will also occasionally have a supplier's materials on sale. The CHER website has a SALE BIN - Great Deals with slightly damaged, damaged, older editions, or material we chose not to carry.
Watch the website, your inbox, Facebook and Instagram for updates!
We hope we have provided enough information on the CanadianHomeEducation.com website to help you make an informed decision, and that the materials we offer meet your needs, but we know that sometimes you need to return an item. We ask that:
- Items are returned within 14 days of receipt of product
- Returned items arrive at CHER in 100% resalable condition
- No returns are accepted on CDs, DVDs, MP3s, multimedia, novels, Special Order Items, downloads, or items with downloadable components.
- You are responsible for shipping and handling charges on your return.
- A credit will be kept on your CHER account for a future purchase.
- Contact CHER for a Return Authorization (RA) number.
Do I have to order through the CHER Website?
Of course not! If you are having trouble with the website, call or email us, we would be happy to walk you through! Ordering online makes the ordering process easier and faster. Although we think we have a pretty great website, if you feel more comfortable ordering another way, please do! You can find our office hours on our Contact Us page, and can order any of the ways below:
| CHER@CanadianHomeEducation.com | |
| Phone | 403-243-4443 |
| 1-800-345-2952 | |
| Fax | 403-243-9727 |
| 108 1289 Highfield Crescent SE | |
| Calgary, AB, T2G 5M2 |
about our prices, policies, or procedures, please contact us at CHER@canadianhomeeducation.com
If you like the CHER website and would like to let us know, please email us or drop us a note. Hearing from you makes our day! Feel free to email us at CHER@CanadianHomeEducation.com
If you have any suggestions about improving our Online shop, please email us at CHER@CanadianHomeEducation.com
I received CHER Dollars with my last order. How can I redeem them?
Enter the number of CHER dollars you earned and would like to redeem in the Comments Box in your Secure Checkout. A CHER team member will apply your CHER Dollars to your order.*
*Exceptions:
- Applies to the Subtotal of order. Does not apply to Shipping & Handling.
- Non Transferable.
- CHER Dollars will not be earned on sale items, bundles, or discounted items.
- Minimum order for redeeming CHER Dollars is $50.00.
- Excludes school orders.
- Provide your CHER Dollar invoice number if possible.
How will I get my order during the strike?
We have partnered with Canpar Express for parcel delivery. They provide door-to-door parcel delivery to street address within most cities, towns, villages, and hamlets. You will receive a tracking number by email from Canpar_asn@canpar.com when your packages ship.
If you live in a remote area, you can still place your order! Our CHER customer service team will contact you for an alternate shipping address so you can still receive your packages. Once Canada Post services resume, customers may still receive their order by Canada Post, and will receive tracking information from Canada Post like usual.
This change to our shipping process will not affect you as you place your order. Your order will always be sent to you in the most efficient means. Watch your email for tracking information to know exactly when or how your order will be delivered.
You guys are my favorite place to shop for home school supplies! Thank you for stocking sooo many of my favorite curriculum and for being so helpful and accommodating!!! - DB AB
Subscribe to our newsletter now for the latest news and special offers